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Cancelling your order
You have the right to cancel your order
anytime prior to despatch and up to 14 days
after you receive the goods.
Please read the following 3 sections in full
to understand how to cancel your order otherwise
your refund or product exchange may be delayed.
There are 3 ways to cancel your order:
- By post to:
Pixel-Store
136 Albert Road
Plymouth
PL2 1AQ
England
- By contacting Customer services by phone
on 0871 237 0808
- Email: sales@pixel-store.co.uk
If you exercise your right to cancel your
order, you
will be responsible for returning the goods to
Pixel-Store at your own cost and we strongly
recommend you use an insured delivery method
such as Royal Mail Special Delivery. All returns
are subject to the following conditions, except
where the goods are faulty or incorrectly
described on this website.
- The goods must be returned with all
accessories, packaging, instructions and any
other items included with it at time of sale
(including free gifts). You must take
reasonable care of the goods and return them
in its original, unused and undamaged condition.
- Digital products can only be accepted if
the item has not been used (this is to
protect your personal security)
- A proof of purchase must be supplied.
- Where we have made a charge for postage,
this will be deducted from your refund if
the goods have been despatched to you
(except within the first 14 days of
receiving the order).
- Returns must be made within 28 working
days from date of notice. After that the
buyer is deemed to have accepted the goods.
- Products intended for "resale",
is classified as business to business
transaction, and is excluded from the
standard Distance Selling Regulation.
Faulty or incorrectly described goods
In the case of faulty or incorrectly
described goods, please notify us (as described above),
we will ask the you to return the product to us
with a covering letter, any shipping costs
incurred will be refunded by us.
All goods returned as faulty will be checked
and if found to have no fault will be returned
to you. We have the right to have the faulty
item checked by an Independent authority. No
refund will be processed until the returned
goods have been received back into our
warehouse.
You must take full care to ensure the goods
are not damaged in the meantime or in transit
otherwise this may preclude you from obtaining a
refund.
Once you have notified Pixel-Store that you are
returning your order and Pixel-Store have received
the goods back undamaged, we will offer:
- Within 30 days - A replacement or full
refund
- Over 30 days, but within the warranty
period - A repair, or if this is not
possible, a replacement, or if this is not
possible, a refund
You do not have the right to cancel your
order if it contains computer software which has
been unsealed by you, or for consumable goods (ie:
memory cards) which, by their nature, cannot be
returned, save where a fault is discovered which
could not have been discovered otherwise than by
unsealing the goods.
Returning Goods to Pixel-Store
In the unlikely event that you have to return
your purchase to Pixel-Store, it is important that
you don't return anything that you may want to
keep. For example, any memory cards, video
tapes, DVD's or other items returned with your
purchase cannot be located and returned to you.
If you have any concerns, please contact a
member of our Customer Support team prior to
returning anything.
Pixel-Store reserves the right to charge for the
collection and return of any goods returned as
faulty, that are subsequently found to be
without fault. Should this be the case, you will
be notified by email.
This does not affect your statutory rights.
Complaints
We value our customers' satisfaction very
highly. If you have any complaints regarding
your order please email our support team on
sales@pixel-store.co.uk or call 0871 237 0808
Errors and Omissions
We make every effort to ensure that the
information on our site is accurate and up to
date. We will promptly correct any errors
brought to our attention. If you find an error
please let us know via our Contact Us section.
We can accept no responsibility for
information or opinions from third-parties,
contained within this site, or for the content
of links from this site.
Product photographs are for illustration
only, products may differ from those shown.
Descriptions are supplied by the manufacture and
may change without notice.
We reserve the right to withdraw any item
from sale, at any point prior to despatch, for
whatever reason
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