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T: 0871 237 0808 E: student@pixel-store.co.uk

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Information 

Supplying your Department 

We supply to all Schools, Colleges and Universities.
See our
Teachers Hub for more information


 

 Delivery Information


What we sell

We sell a wide range of Photographic products, primarily aimed at the Student market - but anyone can purchase from us 

Used Products:

All used products are sent to our onsite testing facilities for full testing and refurbishment program. Only products that pass our high standards are made available for-sale through Studentphotostore. Any products that donít meet these high standards are never sold. All of our used products are sold fully working, cleaned throughout, and generally supplied with the necessary accessories (such as battery, strap and lens cap - unless otherwise stated). For peace of mind - all our used products are sold with a six months warranty. 

New Products:

New products are complete with all standard manufacturers parts and accessories, in original packaging, and all supported by a 12 months manufacture warranty.


Delivery Prices:

The checkout calculates the delivery fees according to the overall value of the order. The delivery costs are shown below :

Total "Goods" Checkout Delivery Costs
£ 0.01 to £ 19.99 £ 2.70
£ 20.00 to £ 39.00 £ 4.30
£ 39.01 to £ 49.99 £ 5.60
£ 50.00 to £ 74.99 £ 6.50
£ 75.00 to £ 1,000.00 £ 9.75

Prices correct from 30th April 2012

Delivery

We aim to have all orders processed and dispatched within 48 hours of receiving the order

Q: If I place an order today - how long does it take for the order to arrive?

A: We currently quote a 48hr service. This is because our items are not standard "new retail stock" that is just placed in a box. 

As our products are "used" - we need extra time to re-check/re-test each item before being packed. This is to ensure that the item is sent in full working order - and that nothing has happened during the storage of the product. This process can take upto 20-45mins per an order, and at times we just cannot fit it in on the same day - so quite often we work late just to catch up.

However, a good 80% of orders are processed and despatched on the same day - it depends on the current workload.

We would always suggest for the customer to purchase an item atleast 5 days before a special event (such as Holiday or Birthday/Xmas present), just incase of unforeseen circumstances (ie: product became faulty, delay in processing etc) - as we do not wish to upset or spoil any surprises or events. 

Delivery Terms and Conditions

Deliveries are made Monday to Friday. No deliveries will be made on Saturdays, Sundays or Bank Holidays 

Certain delivery areas may incur a delivery surcharge if the weight of the order is over 2kg. These areas include

  • Northern Ireland

  • Scottish Islands

  • Scottish Highlands

  • Channel Islands

  • Isle of Man / Isle of Wight

Currently, we are unable to deliver outside of the UK

Please ensure you are available to sign for your parcel as this will not be left without a signature. If you are not there to receive your delivery, please follow the instructions on the card that will be left to rearrange your delivery. 

Any request to deliver to an alternative address other than the specified delivery address on your order is subject to delay and possible fee, please ensure that the address entered on the checkout is correct.

Any additional instructions to the carrier must be agreed by Studentphotostore.
Next/Two working day delivery offer excludes out of stock products.
Please note, we are unable to guarantee delivery times
Any delivery costs include VAT at the current rate and are per order, regardless of the number of boxes
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Missing/Delayed Parcels.

On a very rare occasion a parcel or package can become lost or damaged during transport. Although this is very frustrating, there may be a time delay of up-to 30 days while the claim is processed by the Courier or Royal Mail. We will keep the customer updated throughout this procedure.

Payment Options

All orders must be paid for using a UK registered credit / debit card.

We offer various ways for you to pay online including Visa, MasterCard, Maestro, American Express, Diners Club, Switch, Solo and PayPal:


Note: On a rare occasion a payment made maybe subjected to a "payment review". This means that the Card company reviews the payment to ensure that it was authorised by the card holder. A review can take upto 24hrs to clear. If this is the case, we will contact you  to inform you of the small delay.

Payment Security

For security reasons and to protect the card holder, all orders must be sent to card issuer name and address only (we can send to work address, please contact us to confirm). 


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